Volvo introduces 'pay once and never pay again' lifetime parts, labor

(July 9, 2015) ROCKLEIGH, N.J. — Volvo Cars of North America will now offer a lifetime parts and labor warranty for all Volvo vehicles serviced after the factory warranty at any Volvo retailer. Volvo customers can expect to pay once and never pay again for replacement Volvo parts and labor, excluding accessories and wear items, for as long as they own their car.

This addition to the Volvo Service Advantage program is part of the company’s definition of premium service, a philosophy that is designed around the customer’s needs and lifetime love of Volvo Cars. All Volvo owners can expect to receive the premium service experience when servicing at their local Volvo retailer. In addition to the lifetime parts and labor warranty, customers will receive free software updates, complimentary diagnostics, personal service, alternative transportation and a complimentary car wash.

“We look forward to redefining the way manufacturers service and support their vehicles” says Scott Doering, vice president of Customer Service, Volvo Cars of North America, “the lifetime parts and labor warranty is a best in class offer from a luxury automaker.”

“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” said Lex Kerssemakers, president and CEO of Volvo Cars of North America. “Everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”