(May 20, 2011) Seems like a small thing, but Nissan is apparently determined to keep its owners happy. Automotive News reports that Nissan has contacted about 4,000 Juke owners with a letter and a check for $400 as an  apology for a goof in market materials.

Materials for some all-wheel-drive Juke models mistakenly said the crossover's fuel tank contains 13.2 gallons, the same as the front-wheel-drive version. However, the AWD version fuel tank holds only 11.8 gallons.

After the letter and the 400 bucks, Nissan says if owners are still unhappy about the mistake, it either will buy the Juke back from them, minus depreciation, or apply the repurchase value to the purchase of a new vehicle.

"Your vehicle was built correctly and as designed," Kevin Martin, head of of customer satisfaction, said in the letter sent in early April. "Nissan sincerely regrets this error and would like to demonstrate how important your satisfaction is to us."

Now owners of the AWD Jukes have to decide whether to cash the check or ask for a new vehicle. If they cash the check and later decide they want a replacement, Nissan will subtract $400 from what it pays the owner to buy the Juke back.

Nissan officials have been on a campaign to improve the automaker's customer satisfaction levels. "We hope this action will reinforce your faith in our product," Martin's letter says.

Source: Automotive News