Michelin ranks highest in J.D. Power tire satisfaction study

(April 13, 2011) GREENVILLE, S.C. (PRNewswire) — Michelin tires have once again ranked highest in satisfaction in the J.D. Power and Associates Original Equipment Tire Customer Satisfaction Study. The 2011 honors brings Michelin's lifetime total of J.D. Power and Associates awards to 66, more awards than any other tire manufacturer since the study launched in 1989.

Michelin received the industry's top honors in the Luxury, Passenger Car, Performance Sport and Truck/Utility segments, posting improvements over 2010 and scoring significantly above the industry average in each segment.

"Michelin's success in the J.D. Power and Associates study is the result of relentless commitment to innovation and technical performance, working in a true collaborative partnership with automotive manufacturers to provide the right tire for each vehicle," said Rob Murray, vice president of operations for passenger and light truck original equipment tires, Michelin North America.
"We are always pleased to see owner response confirming our success in delivering outstanding products with the highest levels of satisfaction."

Michelin is the highest-volume brand in the luxury segment and the only brand in this category to perform significantly above average.  The Pilot HX MXM4 is Michelin's highest-volume tire in the segment, is fitted on Acura, Cadillac, Lexus, Mercedes-Benz and Volvo vehicles.  n the high-volume passenger car segment, where Michelin fitments include Honda Accord, the brand scores 68 points above segment average. 

Michelin regained top honors in the performance sport segment with a 99-point improvement. Michelin fitments in the category include BMW 6-Series, Chevrolet Corvette, Cadillac CTS-V and Porsche 911.