Toyota, Ford top Consumer Reports 2014 Car-Brand Perception Survey

(February 16, 2014) YONKERS, NY — Consumers continue to distinguish Toyota and Ford as the leading brands overall, but several others, including Tesla and Subaru, are moving up the rankings, according to Consumer Reports’ annual Car-Brand Perception Survey.

Toyota has a 25-point advantage over second-place Ford, reflecting a five-point gain over the year prior for Toyota and a three-point improvement for Ford. It could be interpreted that the safety concerns that saw the Toyota score stumble a few years ago have faded, returning the brand to its position as the perceived industry leader.

Toyota and Ford were followed by Honda and Chevrolet. Land Rover had the worst perception score with Maserati and Jaguar also near the bottom of the list.

Consumer Reports brand perception scores reflect how consumers perceive each brand in seven important buying factors, ranked here in order of the importance to consumers: quality, safety, performance, value, fuel economy, design/style, and technology/innovation. Combining those factors gives us the total brand-perception score. While the scores reflect a brand’s image, they do not reflect the actual qualities of any brand’s vehicles.

“The key word is ‘perception’. Consumers are influenced by word of mouth, marketing, and hands-on experience. Often, perception can be a trailing indicator, reflecting years of good or bad performance in a category, and it can also be influenced by headlines in the media,” said Jeff Bartlett, Consumer Reports deputy automotive editor.

Consumer Reports survey shows the brand to watch is Telsa Motors, which jumped from 47 points last year, to fifth position with 88 points. Tesla had a strong, very public year, with soaring stock prices, magazine awards, and exceptional crash-test performance. Innovation, performance, and sleek styling is clearly gaining attention and making a positive impression. By gaining points in several categories, Tesla was able to raise its overall score. This highlights the value of being good at multiple things, rather than rely on a single facet.

Consumer perception of Subaru’s safety is a key factor in that brand’s ascension into the top 10. This modest-scale automaker has made big news over the past year with its “good” crash-test performance, among other accomplishments. All its models, except for the aged Tribeca, have earned coveted Top Safety Pick+ status from the Insurance Institute for Highway Safety (IIHS). The survey results suggest consumers are paying attention.

That the remainder of the Top 10 all score 73 or higher is notable, for last year, there was a wider spread. Many brands impress consumers, creating a challenge for brands to distinguish themselves in the fast-moving marketplace. Likewise, consumers need to determine where to spend their money.

Consumer Reports survey ranks the seven key factors by how important they are to consumers when buying a new car. The percentage is based on the number of respondents who said the factor was among their top three priorities:  Quality (90%), Safety (88%), Performance (83%), Value (82%), Fuel economy (81%), Design/Style (70%), and Technology/Innovation (68%).

Overall brand perception

Best

Worst

Brand Score Brand Score
Toyota 145 Land Rover 4
Ford 120 Maserati 8
Honda 109 Jaguar 9
Chevrolet 105 Rolls-Royce 11
Tesla Motors 88 Scion 17
Subaru 87 Ram 17
Mercedes-Benz 82 Mini 21
Volvo 80 Mitsubishi 21
Cadillac 78 Infiniti  22
BMW 73 Jeep 23