(July 2010) WESTLAKE VILLAGE, Calif. — Among Class 8 truck owners, satisfaction peaks in the first nine months the truck is in service, then decreases notably, according to the J.D. Power and Associates 2010 U.S. Heavy-Duty Truck Customer Satisfaction Study released on Thursday.
The study examines trucks that are one-model-year old and finds that satisfaction levels peak during the first nine months of usage, averaging 768 on a 1,000-point scale. Between 10 and 14 months of usage, satisfaction tends to decline by an average of 20 points.