J.D. Power finds new vehicle quality at a three-decade low
Auto industry facing wide range
of quality problems in all areas
(June 23, 2023) TROY, Mich. — New vehicles are becoming more problematic, evidenced by the number of problems per 100 vehicles (PP100) rising a record 30 PP100 during the past two years. According to the J.D. Power 2023 U.S. Initial Quality Study (IQS), released Thursday, the rise in problems is 12 PP100 greater than in 2022, which follows an increase of 18 PP100 in 2022 from 2021. In 2023, the industry average is 192 PP100. A lower score reflects higher vehicle quality.