(November 30, 2011) DETROIT — General Motors is moving quickly to head off potential public relations problems connected to the Chevrolet Volt's lithium-ion batteries, which have come under scrutiny by the National Highway Traffic Safety Administration.

General Motors announced Monday initiatives for customer satisfaction and battery safety research to ensure ongoing confidence in the Chevrolet Volt extended-range electric vehicle. One of the initiatives is the offer of a loaner car to any concerned buyer.

The NHTSA has encountered at least three fire situations where a Volt was crashed or the battery intentionally damaged in agency testing. It advised GM on Friday that it would open a preliminary evaluation of Volt battery assemblies after NHTSA test results caused electrical fires up to three weeks after an initial vehicle New Car Assessment Program side pole crash test.

GM has stressed that there have been no real-world battery problems. All of the fire-related incidents have come following government testing. General Motors said it is working closely with the NHTSA in its investigation.

“We’re working with NHTSA so we all have an understanding about these risks and how they can be avoided in the future.  This isn’t just a Volt issue.  We’re already leading a joint electric vehicle activity with Society of Automotive Engineers and other automotive companies to address new issues, such as this protocol of depowering batteries after a severe crash,” said Mary Barra, senior vice president, Global Product Development.

Mark Reuss, president, GM North America, said the company would take every precaution to assure the driving public of GM’s commitment to the safety of the Volt being handled after a severe incident and the total satisfaction of everyone who owned one.

“The Volt is a five-star safety car. Even though no customer has experienced in the real world what was identified in this latest testing of post-crash situations, we're taking critical steps to ensure customer satisfaction and safety,” Reuss said.

“Our customers' peace of mind is too important to us for there to be any concern or any worry. This technology should inspire confidence and pride, not raise any concern or doubt.

“The question is about how to deal with the battery days and weeks after a severe crash, making it a matter of interest not just for the Volt, but for our industry as we continue to advance the pursuit of electric vehicles.”

Barra said GM has established a senior engineering team to develop changes to eliminate concern of potential post-crash electrical fires and work with industry to ensure appropriate electric vehicle protocols were in place. Barra said such electrical fires had not occurred on public roads and NHTSA was not investigating any such potential imminent failure on the roads.

“GM and the agency's focus and research continue to be on the performance, handling, storage and disposal of batteries after a crash or other significant event,” she said.

Launched in late 2010, the Chevrolet Volt has won more than 30 awards in the United States and other markets.  The Volt achieved a five-star NCAP overall vehicle score for safety by the NHTSA and is a Top Safety Pick by the Insurance Institute for Highway Safety.  GM carried out more than 1 million test miles in vehicle development.