(September 1, 2020) ANN ARBOR, Mich. — The U.S. automobile industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: New data indicate an ongoing, industrywide customer satisfaction decline. Overall customer satisfaction with automobiles and light vehicles has dropped 1.3% to a score of 78 (out of 100), and 17 brands post downturns year over year, according to the American Customer Satisfaction Index (ACSI) Automobile Report 2019-2020.