
Study finds problems continue
to plague new electric vehicles
(June 28, 2024) TROY, Mich. — In its inaugural year incorporating franchise dealership repair visits with the Voice of the Customer (VOC) data to create a more expansive metric for problems per 100 vehicles (PP100), the J.D. Power 2024 U.S. Initial Quality Study (IQS), released June 27, the industry average is 195 PP100. Mass market brands, with a combined average of 181 PP100, outperformed the industry average. Meanwhile, premium brands — often including more complicated systems and thus more reliance on connectivity — average 232 PP100. A lower score reflects higher vehicle quality.