(December 7, 2017) BOSTON — Many people prefer nice versus naughty especially when it comes to customer service during the holiday season. That is why GasBuddy, the only smartphone app connecting more than 70 million drivers with their Perfect Pit Stop, reveals the gas station convenience store brands with the highest ratings for customer service, putting them on the “nice list” when it comes to assisting consumers and creating a pleasant experience for guests.

Lake Jackson Tex.-based Buc-ee’s captured the highest ratings in the nation for the best gas station customer service. On the state level, Tulsa Okla.-based QuikTrip and Wawa, Penn.-based Wawa both were the top-rated customer service brands in six states. Followed closely behind by Chevron of San Ramon, Calif. capturing five states and Framingham,Mass-based Cumberland Farms leading in four states.

According to a recent GasBuddy survey, 69 percent of respondents said they would not visit a store with a rating of less than 3 stars, with customer service being one of the top considerations for choosing a station. In the 2017 GasBuddy Holiday Travel Forecast, 20 percent of respondents said they will be traveling more this holiday season, therefore visiting more gas stations.

“Long gone are the days where guests will accept mediocre service or a surly cashier behind the counter,” said Frank Beard, convenience store and retail trends analyst at GasBuddy.

“In many markets, consumer have numerous options to choose from as well as the resources to research prices and ratings by simply tapping their phone. If a gas station has a reputation for poor customer service, a consumer will know about it before they arrive and may just keep on driving to avoid the hassle.”

The rankings are based on the more than 2.2 million reviews (10.8 million individual ratings) submitted by GasBuddies since the launch of the feature in September 2016, covering more than 140,000 retail locations where gasoline is sold. Consumers can rate and review gas stations in multiple categories, including overall, customer service, lighting, cleanliness, coffee and restrooms with the free GasBuddy app.



Full list of top convenience stores by state

Alabama: MAPCO

Alaska: Holiday

Arkansas: Casey’s

Arizona: QuikTrip

California: Chevron

Colorado: Kum & Go

Connecticut: Cumberland Farms

Washington D.C.: Shell

Delaware: Wawa

Florida: Wawa

Georgia: QuikTrip

Hawaii: Chevron

Idaho: Chevron

Illinois: Kelley’s Market

Indiana: Casey’s

Iowa: Kwik Trip

Kansas: QuikTrip

Kentucky: Thorntons

Louisiana: RaceTrac

Maine: Irving

Maryland: Wawa

Massachusetts: Cumberland Farms

Michigan: Holiday

Minnesota: Kwik Trip

Mississippi: Murphy USA

Missouri: Hy-Vee

Montana: Sinclair

North Carolina: QuikTrip

North Dakota: Casey’s

Nebraska: Kum & Go

New Hampshire: Irving

New Jersey: Wawa

New Mexico: Chevron

Nevada: Maverik

New York: NOCO Express

Ohio: Sheetz

Oklahoma: QuikTrip

Oregon: Chevron

Pennsylvania: Wawa

Rhode Island: Cumberland Farms

South Carolina: QuikTrip

South Dakota: Shell

Tennessee: Speedway

Texas: Buc-ee’s

Utah: Holiday Oil (UT)

Virginia: Wawa

Vermont: Irving

Washington State: Cenex

Wisconsin: Kwik Trip

West Virginia: Sheetz

Wyoming: Maverik