Here's the Thing

Thoughts about the new, old GM — be thankful for government intervention

By Ted Biederman
MotorwayAmerica Editor

(August 2009) I fully concur with the decision of Judge Robert Gerber, there was little choice considering the roll down consequences of total liquidation of GM. Gerber noted in his opinion from the U.S. bankruptcy court in Manhattan that the sale of the good assets would "prevent the death of the patient on the operating table."

Toyota inaction on headlight problem creates ill will

By Jim Meachen
MotowayAmerica Editor

(July 2009) A search of the Internet has uncovered a problem faced by owners of late-model Toyota Prius hybrid cars. Evidently this is not new, but a long-running concern, and has proven expensive for a considerable number of people. It came to light for many thousands of people on June 30 when Advertising Age released a story headlined, "Prius Headlamp Troubles Could Dim Toyota Brand's Rep."

Here's the thing.

A gut feeling

By Ted Biederman
MotorwayAmerica Editor

(August 2009) I read comment after comment regarding the auto industry and GM specifically.

On the mass media online sites I see lots of anger, people who don’t understand the big picture, and a lot of vulgarity from folks who seem to like to bastardize the English language. There are some insightful people on the web such as those commenting about the “re-invented” GM TV spot, at Ad Age. But they too, for the most part, tend to look at things with a jaundice eye.

Customer service got us where we are today

By Al Vinikour
MotorwayAmerica

(July 2009) With news that thousands of auto dealers will be closing their doors it reminds me of the sage words when industrial jobs started being shipped overseas: “Some day the United States will be one big service industry.” With America’s shabby record of customer service I grieve for our future.